With operations in print, digital media, packaging and publishing, Transcontinental is the third largest printer in North America, with annual revenue that topped $2B in 2014.
Moving away from a paper-based system for tracking prepress jobs and consolidating all job-related information in a single place to make it accessible to everyone working on a specific projects were the needs that led their prepress department to Workgroups DaVinci.
According to John Go, then Vice-President of Technology for Prepress, the department’s goal was to have all information about all of their jobs available to everyone who needed access through a single interface in real time. While that sounded like a tall order, Transcontinental was delighted to find that Workgroups DaVinci offered them that capability and much more. Workgroups also allowed Go’s team to create their own electronic forms as needed, including docket forms or job tickets and change forms. They were able to track all of their digital resources and ensure that they captured all billable costs for each job that came through the department.
When a job enters the prepress department, a docket is opened in Workgroups, creating a job and docket number and then all instructions associated with the job are entered. Because most of the fields are pull-down menus, the need to key in information is limited, resulting in quick entry of jobs into the system. Once the job is ready, it is passed on to a scheduler who assigns an operator.
In addition to increasing the efficiency of Transcontinental’s prepress department, Go had high praise for MetaCommunications’ customer service:
“When we call [Meta], either we get a live person on the line immediately, or they call back quickly. They almost always can resolve any problems in that initial call. And if we need anything done to customize the system, such as custom scripts or queries, they just jump right in and do it. I wish all of our vendors were that flexible.”